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Cloud contact center provider Five9 Inc. is advancing a operational strategy called 'Humantic,' combining artificial intelligence agents with human workers to handle high-value and complex customer service interactions.
A new automated job-matching platform called HN Match Maker has launched to evaluate candidate posts and company openings from Hacker News' monthly hiring discussions.
The platform analyzes calls, messages and CRM outcomes to turn effective human techniques into reusable sales and support playbooks.
The M13-led Series A backs a speech company betting that how a machine sounds decides whether a caller stays on the line.
The San Francisco and Tokyo company is developing low-latency speech models for Japanese, Korean and Chinese applications.
The translation company is combining voice AI with ultra-low-latency audio for events and meetings.
The San Francisco startup is investing in its own speech models and the infrastructure required to run large volumes of automated business calls.
The phone-automation startup says contact-center operators invested alongside venture firms after deploying its agents in live customer service work.
The speech-technology company is expanding its ability to embed voice transformation into communications systems.
The startup is using conversational agents to conduct structured phone interviews and turn long-form responses into research data.
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