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Salesforce is expanding beyond its native interface as enterprise buyers adopt headless AI access, according to customer research and strategy analysis following Dreamforce 2026.
Salesforce is opening its annual Dreamforce conference in San Francisco this week, highlighting updates to Agentforce 360, Slackforce integrations, and enterprise AI tools across its software suite.
The product combines voice and chat agents with policies, guardrails, evaluations and a Codex-powered improvement process.
Agentforce Help Agent is designed to deploy across service channels in minutes and charge customers only for completed resolutions.
Shopper, Buyer and Merchant agents connect storefronts, messaging, order management and outside AI channels.
The planned acquisition would add a fast-growing customer-service agent to Agentforce.
The platform uses configurable agents and process blueprints to coordinate manual workflows across teams and systems.
Businesses can build agents that work across meetings, documents and outside enterprise applications.
Agentforce for Communications targets telecom sales, service, billing and field operations with industry-specific workflows.
