OpenAI Launches Presence for Managed Enterprise Agents
The product combines voice and chat agents with policies, guardrails, evaluations and a Codex-powered improvement process.
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Salesforce Launches a Prepackaged Help Agent
Agentforce Help Agent is designed to deploy across service channels in minutes and charge customers only for completed resolutions.
Salesforce Expands Agentforce Commerce Across the Shopping Stack
Shopper, Buyer and Merchant agents connect storefronts, messaging, order management and outside AI channels.
Salesforce Launches Agentforce Operations for Back-Office Work
The platform uses configurable agents and process blueprints to coordinate manual workflows across teams and systems.
Zoom Opens No-Code Platform for Custom Workplace AI Agents
Businesses can build agents that work across meetings, documents and outside enterprise applications.
Salesforce Launches Five AI Agents for Communications Providers
Agentforce for Communications targets telecom sales, service, billing and field operations with industry-specific workflows.
